FREQUENTLY ASKED QUESTIONS (FAQ)

The health and safety

of our students, instructors,

and community members is our number one priority.

To ensure this,

we are closely following

the guidelines advised by the German government,

and are taking the following measures:

Wear a mask at all times in-doors

Sanitize your hands when entering

Keep a distance from classmates and your instructor

Stay home if you are feeling sick

Windows will be kept open as much as possible during class

What do I need to bring to class if taking classes in Berlin?
All you need is a laptop, some headphones, and a copy of Ableton Live 10 Suite installed. If you don’t have a laptop, please let us know and you can rent one from us with Live installed for an additional €200 for the duration of the course. As a 343 Labs student, you are also eligible for a 40% discount on an Ableton Live license, and can get discounts on most software and hardware through us. Just let us know and we will help. If you prefer to try out Live before buying, you can download a free 90-day demo HERE.

What do I need to bring to class if taking classes online?
All you need is a computer, some headphones, and a copy of Ableton Live 10 Suite installed. As a 343 Labs student you are entitled to a 40% discount on an Ableton Live license. If you prefer to try out Live before buying, you can download a free 30-day demo HERE. It is also recommended (although not essential) to have a MIDI keyboard, and an Ableton PUSH. You can get discounts to most software and hardware through us. Just let us know and we will help.

Do I need to have Ableton Live 10 Suite or can I get a different version of Live?
While we recommend getting Live 10 Suite (and students are eligible for a 40% discount – see above), you can also take the class using an older version of Live, or the Standard or Intro versions of Live. Note that some of the features covered in class may not be available on non-Suite versions of Live, but we can work around that. See how the different versions of Live compare HERE.

What if I miss a class and want to make it up?
If you miss a class you can schedule a private makeup class. Makeup classes are charged at €50/hr, discounted from our regular private lesson fee of €100/hr. We also record all our classes which we will send after the lesson so you can see the entire recorded class.

Can I get a refund if my schedule changes and I can no longer make the class times?
You can get a full refund up to 14 days before the start of your course (minus a €200 admin fee). We may also be able to transfer you to a future class, depending on availability.

Do you offer gift certificates?
Yes we do. Please contact us to arrange.

Why are you called 343 Labs?
Sound travels at 343 meters per second. We thought that would make for a pretty cool name…

ADDRESS: Köpenicker Str. 6A, 10997 Berlin

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Our address: Köpenicker Str. 6A, 10997 Berlin (Google Maps)

343 LABS BERLIN