343 Berlin Refund & Transfer Policy

Last Updated: January 1, 2025

1. Standard Courses

• Full Refund (minus €200 Refund Fee)
  • Available up to 30 days before the start of the course.
  • Also available within 24 hours of payment.
  • All requests must be submitted via email to [email protected].
  • Refund processing can take up to 30 days.
    
• 75% Refund

1. • Available for requests made up to 14 days before the course start date.
     

• 50% Refund

1. • Available for requests made within 14 days before the first class and before the beginning of the second class.
     

• No Refund

1. • After the second class has begun, no refunds will be issued.
     

• Transfers

1. • Enrollment can be transferred to a different course until the start of the third class.
   • All transfer requests must be sent via email to [email protected].
   • Each transfer is subject to a €100 Transfer Fee.
   • No transfers allowed after the third class begins.
     
     

2. Course Bundles

• Refund Rules
  • The same refund rules as Standard Courses apply.
    
• Cutoff for Refunds

1. • All refund requests must be made before the beginning of the second class of the first course in the Bundle.
   • Any request made after that point renders the entire Bundle non-refundable.
     
     

3. Workshop Refund Policy

• Refund Eligibility
  • Full Refund (minus €50 Refund Fee): Requests must be made up to 30 days before the workshop start date.
  • 75% Refund: Requests made up to 14 days before the workshop start date.
  • 50% Refund: Requests made within 14 days before the workshop start date.
  • No Refund: From the day the workshop starts onward, no refunds will be issued.
    
• Request Procedure

1. • All refund requests must be emailed to [email protected].
   • Refunds can take up to 30 days to process.
     

• Transfers

1. • Students may transfer to a future workshop by paying a €50 Transfer Fee.
   • Transfer requests must be made via email to [email protected], at least 24 hours before the workshop begins.
     
     

4. Adult Summer Program Refund Policy

• Non-Refundable Deposit
  • The first €500 of tuition fees is non-refundable.
    
• Refund Tiers

1. • Up to 45 days before the start: Full refund (minus the €500 non-refundable deposit).
   • Up to 30 days before the start: 75% refund.
   • Within 30 days before the start: 50% refund.
   • Within 14 days before the start, and before the beginning of the second day of the program: 25% refund.
     

• No Refund

1. • After the second day of the program has begun, no refunds will be issued.
     

• Transfers

1. • Students may transfer to a future program by paying a $300 Transfer Fee.
     
     

5. Private Class Refund Policy

• Full Refund (minus €50 Refund Fee)
  • Requests must be made up to 7 days before the first class begins.
  • Also available within 24 hours of payment.
    
• 50% Refund 

1. • For requests made within 7 days before the first class and before the beginning of the second class.
     

• No Refund

1. • Once the second class has begun, no refunds will be issued.
     

• Request Procedure

1. • All requests must be emailed to [email protected].
   • Refunds can take up to 30 days to process.
     
     

6. Course Expiration

• All courses must be used within one year of the purchase date, unless otherwise agreed in writing via email with 343 Labs administration.
• Any course not used within one year will be deemed invalid and not eligible for a refund.
  
  

7. Postponement & Cancellation

• 343 Labs Cancellation
  • If 343 Labs cancels a course for any reason, students will receive a 100% refund within 30 days after the scheduled start date.
    
• Postponement or Rescheduling

1. • 343 Labs reserves the right to postpone or reschedule a course (or portion of a course) due to extenuating circumstances (e.g., instructor illness, low enrollment).
   • Postponement or rescheduling does not entitle students to any form of refund.

 

8. Student Absences

• Students are responsible for attending all scheduled classes.
• If a student is absent for any reason, they may schedule a private makeup lesson at their own cost, subject to instructor availability.
• Failing to attend class or not scheduling a makeup lesson does not entitle a student to any refund.
  
  

9. Discounts

• Promotional Discounts
  • Any course discounted via a promotion (other than Early Bird) cannot be refunded.
    
• Early Bird Discounts

1. • Early Bird enrollments follow the Standard Courses refund policy.
     

• Transfers to Another Person

1. • All courses can be transferred to another person upon request, for a €150 fee.
     

 

10. Miscellaneous

• 343 Labs reserves the right to change the advertised instructor without notice.
• A change of instructor does not entitle students to any form of refund.
  
  

 

Contact for Refund/Transfer Requests

All refund or transfer requests must be submitted via email to:

[email protected]